Peter Somerdyke Plumbing Inc
Review Summary
- Mixed Reviews: Some customers report positive experiences with quick and efficient service, particularly for emergency repairs and commercial projects, praising the team's knowledge and permit compliance.
- Negative Reviews: Several customers report poor customer service, including rudeness and lack of empathy. Some experienced delays, incomplete work, and disputes over pricing and scope of work. One review alleges unprofessional behavior and failure to meet code requirements.
- Inconsistent Service: Experiences vary widely, with some customers praising responsiveness and professionalism, while others report significant delays and unresolved issues.
- Reputation Concerns: One review suggests the company has a reputation for questionable business practices.
- Driving Incident: One review mentions a negative experience with a company vehicle's driving behavior.
- Longevity & Expertise: Some customers have used the company for many years and are happy with the service.
Reviews
View All on Google3.8
(18 reviews)
Renee Daniel
The person who answered the phone was the owner I think. He was rude. I was appalled by his behavior as I explained the situation to him. Our basement had flooded. My 87 year old dad, whose house it was told me he had been doing business with this company for a long time and they were great. This person was not only rude but showed no empathy with me even though he still had my dad's address and phone number in his files. He said he would send someone out tomorrow. Well today is tomorrow, 4:30 pm and haven't heard one word from the company. Good thing I had the sense to call a different company.
Jonathan Casteel
Company came over and replaced our sump pump when it stopped working during a storm. Called and left message explaining the situation and got a call back from Don who found someone who could come out immediately and replace our sump pump. Dan came over within 20 minutes of talking to Don, looked at the sump pump and had a new one dropped off. Dan was friendly, knowledgeable and efficient. All was completed within an hour of the original call and saved us a flood in our basement. Thank you so much for your responsiveness and professionalism!
Michael O'Toole
Great quality work and pricing for 2 different projects. One of the projects was a a plumbing emergency when our sump pump died in basement during a 2 day rain storm. They were quick to respond, replaced the pump, put in a backup and alarm system if it were to die again. All the workers were friendly. Have added them to my contact book for any future plumbing needs.
Rae